Welcome to Modern Dress World’s FAQ section! We’ve compiled answers to the most common questions about our globally-inspired fashion collections, shipping policies, and customer service. Can’t find what you’re looking for? Email our dedicated support team at [email protected].
About Modern Dress World
What kind of products does Modern Dress World offer?
We specialize in contemporary women’s fashion with a global aesthetic. Our collections include blazers, blouses, bodysuits, bottoms, coats, dresses (mini, midi, and maxi), outerwear, pants, skirts, and stylish tops. Each piece is designed in our Dallas studio with fashion-forward women in mind.
Who is the typical Modern Dress World customer?
Our customers are style-conscious women aged 20-45 who appreciate thoughtfully designed, globally-inspired clothing. They value both fashion and functionality, seeking wardrobe staples that transition effortlessly from day to night. Our international shipping options cater to fashion lovers worldwide (excluding some remote areas and parts of Asia).
Ordering & Account Questions
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are encrypted for your protection.
Can I modify or cancel my order after placing it?
We process orders quickly to get your fashion finds to you as soon as possible. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the processing stage.
Shipping & Delivery
What are my shipping options?
We offer two shipping methods tailored to your needs:
- Standard Shipping ($12.95): Via DHL or FedEx, delivering in 10-15 business days after dispatch with full tracking
- Free Standard Shipping: For orders over $50 via EMS, arriving within 15-25 business days after dispatch
All orders are processed within 1-2 business days (excluding weekends and holidays). During peak seasons, please allow an additional 2-3 days for processing.
Do you ship internationally?
Yes! We ship to most international destinations from our Dallas studio, except some remote areas and parts of Asia. Duties and taxes are automatically calculated at checkout for complete transparency about your total cost.
How can I track my order?
You’ll receive tracking details in your order confirmation email as soon as your package begins its journey. For Standard Shipping via DHL/FedEx, you’ll get real-time updates every step of the way.
Returns & Exchanges
What is your return policy?
We want you to love every Modern Dress World purchase. If something isn’t quite right, you have 15 days from the delivery date to initiate a return. Items must be unworn, undamaged, and in original packaging with tags attached. Please email [email protected] to begin the return process.
How long do refunds take to process?
Once we receive your returned item, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. Shipping costs are non-refundable unless the return is due to our error.
Product Care
How should I care for my Modern Dress World garments?
Each garment comes with specific care instructions on its tag. In general, we recommend:
- Hand washing or gentle machine cycles for delicate fabrics
- Line drying or low-heat tumble drying
- Ironing at appropriate temperatures (check garment labels)
- Storing blazers and coats on padded hangers to maintain shape
What makes Modern Dress World packaging special?
Every garment arrives in our signature tissue wrapping, carefully protected for its journey to you. We pay special attention to packaging because we believe the unboxing experience should be as delightful as the clothing itself.
Still have questions? Our Dallas-based customer service team is happy to help! Reach us at [email protected] for personalized assistance with your Modern Dress World experience.
