At Modern Dress World, we want you to love every piece from our globally-inspired collections as much as we do. If your purchase doesn’t meet your expectations, our straightforward returns process ensures your satisfaction with the same care we put into curating our blazers, dresses, and outerwear.

Our Return Policy

We accept returns within 15 days of delivery for most items in original condition with tags attached. Please note:

  • Items must be unworn, unwashed, and free of any alterations
  • Original packaging should be included when possible
  • Proof of purchase is required

Non-Returnable Items

To maintain our quality standards, the following cannot be returned:

  • Bodysuits (for hygiene reasons)
  • Final sale items marked “non-returnable”
  • Items without original tags or showing signs of wear

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Submit your request within 15 days of delivery using our return form below
  2. Wait for approval – Our Dallas-based team will review within 1-2 business days
  3. Package your items securely in the original packaging if possible
  4. Ship your return to our Dallas studio using a trackable method
  5. Receive confirmation once we process your return (typically within 3-5 business days of receipt)

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

For exchanges, standard shipping fees will apply for the new item(s).

Refund Process

Once your return is received and inspected:

  • Refunds will be issued to the original payment method within 7-10 business days
  • For PayPal payments, refunds may take 1-2 additional days to process
  • Shipping costs are non-refundable (except for damaged/incorrect items)

Return Request Template

Copy and paste the following template into an email to [email protected] with subject line “Return Request – [Your Order Number]”:

Dear Modern Dress World Team,

I would like to request a [return/exchange] for my recent order (#[insert order number]). Below are the details:

Item(s) to Return:
– [Product Name] in [Size/Color] – [Product Name] in [Size/Color]

Reason for Return:
[Please select: Wrong Size / Changed Mind / Item Damaged / Not as Described / Other]

Preferred Resolution:
[Refund / Exchange for [Product Name & Size]]

Additional Notes:
[Any special instructions]

I confirm the items are in original condition with tags attached.

Best regards,
[Your Full Name] [Your Email Address] [Your Shipping Address]

International Returns

For our global clientele outside the U.S.:

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

Damaged or Incorrect Items

If your Modern Dress World order arrived damaged or incorrect, please contact us immediately at [email protected] with photos of the issue. We’ll arrange a prepaid return label and expedite your replacement.

For any questions about our returns policy, our Dallas-based customer service team is happy to assist.